Ione Leila is a senior manager in EDP Distribuição – The Portuguese DSO. Actually, she is responsible for Quality and Innovation in Smart Grid Services. Ione has 20 years of experience in the electricity industry – Distribution and Commercialization. Customer care and Digital experience are her main areas of expertise. For the past 5 years she lead the Digital Channels of EDP (Gas and Electricity, B2B and B2C, regulated and non-regulated activities).